Career Opportunities

See Below

Volunteer Manager, Residential Ministries

Are you a detail-oriented person who has a passion for working with people? Do you like to bring people together in fellowship? The Volunteer Manager is involved with the recruitment and retention of volunteers through: scheduling new volunteers for orientations, assisting volunteers with creating online volunteer accounts, scheduling volunteers to serve, as well as managing walk-in, phone, and email communication related to volunteering at WSM. Volunteer Manager coordinates with an administrative team to plan community building events with guests, staff and volunteers.

Candidates should have an Associate’s Degree and/or three consecutive years of experience working with volunteers. Experience in teaching adults, leadership and organizational management preferred. Interested candidates should send their resume and cover letter to hr@wsm.org.

Part-Time Custodian

Our part-time Custodian is a member of the facilities team and will assist in keeping the mission looking and running well. This role is a ministry position responsible for keeping Providence Shelter welcoming, clean, and inviting for all those that visit, stay, and work at the mission. If you enjoy working in a fun, team oriented environment and if you are detail oriented, organized, and take pride in the appearance of your work, this may be the position for you.

This position is 15 to 20 hours a week. We are able to flex the scheduled start time between 7:00am and 2:00pm. Candidates should have some custodial experience. Interested applicants can submit a resume and cover letter to hr@wsm.org.

Children’s Ministry Coach and Female Life Coach Assistant

Do you have a calling to work with children impacted by homelessness in a shelter environment? Are you looking for a position where you can make a difference in the lives of people that are experiencing homelessness?  Water Street Mission currently has a full-time opening for a Children’s Ministry Coach, Life Coach Assistant position to work directly with children and their parents in our residential program.  We are looking for energetic, caring individuals with experience working in the area of Human Services and children’s ministry.  Interested applicants can submit a resume and cover letter to hr@wsm.org.

WSHS Office Assistant

The Office Assistant supports the manager of WSHS and the Health Services team with administrative tasks, giving exceptional attention to detail. Primary responsibilities include conducting new patient registration, verifying patient eligibility for services, and scheduling appointments using EPIC and Dentrix software. Interested candidates should send their resume and cover letter to hr@wsm.org.

Part-Time 2nd Shift Life Coach Assistant

Are you looking for a position where you can make a difference in the lives of people that are experiencing homelessness? Are you looking for an opportunity to supplement your income? Water Street Mission is looking for a PT 2nd Shift Life Coach Assistant, individuals that are a team player, flexible and able to problem solve in various situations. This part-time position is scheduled for 32 hours every two weeks, including every other weekend. The Life Coach Assistant will support Guests through a personal progressive plan of renewal by partnering with a team of Senior Life Coaches, Life Coaches, Case Managers, and other staff by actively participating in a healing environment and the Core Values of Water Street Mission.

You should have a minimum of 2-3 years’ work experience in the area of Human Services – specifically mental health, social services and/or addictions. Competency in Microsoft Office products. Knowledge of Outlook and ability to work with a clinical database is essential. Bilingual preferred. Interested applicants can submit a resume and cover letter to hr@wsm.org. Shift differential and incentive bonus available.

2nd shift Access Center Administrative Assistant

Are you interested in joining the WSM team to invest in the lives of some amazing people in Lancaster county? We have an opening for a FT administrative assistant, hours are 12:30pm-9:00pm in our access center which functions very similarly to a concierge at a hotel. If you have excellent customer service and a desire to assist others on a journey to life transformation please consider applying for this position. Spanish speakers are preferred. Interested applicants can submit a resume and cover letter to hr@wsm.org.

Overnight Life Coach Assistant

Are you looking for a position where you can make a difference in the lives of people that are experiencing homelessness? Water Street Mission is looking for a 3rd Shift Life Coach Assistant, individuals that are a team player, flexible and able to problem solve in various situations. The Life Coach Assistant will support Guests through a personal progressive plan of renewal by partnering with a team of Senior Life Coaches, Life Coaches, Case Managers, and other staff by actively participating in a healing environment and the Core Values of Water Street Mission. We have part-time and full-time 3rd Shift Life Coach Assistant opportunities available.



You should have a minimum of 2-3 years’ work experience in the area of Human Services – specifically mental health, social services and/or addictions. Competency in Microsoft Office products. Knowledge of Outlook and ability to work with a clinical database is essential. Bilingual preferred. Interested applicants can submit a resume and cover letter to hr@wsm.org. Shift differential and incentive bonus available.

Case Manager

Water Street Mission is seeking mission-minded candidates who feel called to use their education and experience in human services to minister to people in an environment where lives are transformed through the gospel of Jesus Christ. If you are a person of faith connected to a local church and want to serve in full-time ministry, consider the role of Case Manager where you will support mission guests by providing assessments, treatment planning and case management. Minimum 10 years of case management experience. For more information, click on the position description below. Interested candidates can submit a cover letter and resume to hr@wsm.org.

Full-time Prep Cook

Water Street Mission is currently searching for a full-time Prep Cook in the Food Services Department. This role will assist in food services by preparing and serving food items according to menu specifications and food safety practices as directed by supervisor and ensuring that proper sanitation and food safety procedures are followed.

The ideal candidate will also be responsible for operating and cleaning various kitchen equipment. Heavy lifting of 50lbs is required and computer proficiency is essential. The candidate will have a Serv Safe Certification and a degree in culinary arts is preferred. This is a non-exempt position, eligible for benefits. Interested candidates can submit a cover letter and resume to hr@wsm.org.

Dentist – Water Street Health Services

Our dentist is leader of our free clinic responsible for providing a full scope of dental services to our guests, community patients and staff. Our mission is to provide both dental and spiritual care to each guest by listening, showing compassion and praying with each patient we serve. The dentist is responsible for the daily coordination and management of the dental team, all operational aspects of the clinic as well as developing and maintaining close cooperation with volunteer providers and students. See Job Description for further details. WSHS is a National Health Services Corp member; tuition reimbursement available. Interested candidates can submit a cover letter and resume to hr@wsm.org.

An Update from Jack 5/4/2020

12/17/2020

Dear Friends,

Throughout this season, we have encountered a number of challenges in operating our shelter safely. Thankfully we have been blessed to see no community spread among our guests. This is due not only to the work of our team, but also the ways that upgrades to our facilities came at just the right time.

For example, Providence Shelter, which opened in November 2019, provides additional spacing and a top-tier air filtration system. We have also been able to implement the same air filtration standards in our dining hall prior to the most recent wave of COVID.

Because a high percentage of our guests have preexisting health conditions, we have had to be diligent in our safety protocols, doing our best to ensure their safety. For us that has included implanting all CDC disinfecting, masking and social distancing from the very beginning. This has led to major changes in roles and responsibilities of staff. Staff have taken over disinfecting in shifts all over campus. They have also delivered much of our support services and programs through zoom, hosting counseling sessions and classes virtually and meeting in-person with plexi-glass dividers only when necessary.

For meals, we’ve changed preparation and delivery to help minimize interaction of guests who live in different facilities. At times that has meant delivering meals to certain Residential Floors so we can keep smaller groups in the dining hall. We have also had to restrict guests’ travel on and off campus to only essential trips such as going to work, the doctors, shopping etc., in order to minimize unnecessary exposure.

Another change in this season has been how we do intakes. Currently, the intake process requires new guests to be tested for COVID-19. They await their test results in a separate temporary shelter we have set up, before entering Providence Emergency Shelter.

All of these changes have been made while severely limiting the number of volunteers on campus. At one point, all volunteering was completely put on hold. Now, we are running with a third of our normal volunteers.

And it’s been tiring, for both staff and guests. We have had times where many staff were working remotely due to their own health risks. Other times where staff or guests have been quarantined due to exposures. But even with all of the schedule changes, increased overtime, and cross-shift working, our team has done an amazing job persevering through all of the challenges.

What to Expect This Winter Typically we have over 200 total guests on campus, over 100 in our Residential Programs over and 100 in our Emergency Shelters. Although our Residential capacity remains about the same, we have had to reduce the available beds in Providence Shelter to ensure safe spacing overnight from about 75 to 55.

Winter always presents its own challenges, so we anticipate this year will be no different. Women in our Providence Shelter have moved over to the shelter at St. Mary’s across the street, run by the Lancaster Food Hub. During their stay there they have full access to all of our services, including showers, food and staff support. Not only does having women shift to St. Mary’s enable us to free up additional beds for men, it will help us keep the shelter populations separate and limit the risk of spread.

Thank You We have been so encouraged by the support we have received this year. Without a community coming around us and our guests, we would not be able to keep our guests safe and continue to guide them in their restoration journeys. We truly couldn’t do what we do without you.

Jack Crowley

President