Receiving Help

If you a Lancaster County resident experiencing homelessness and need help, please call 2-1-1.

Services To Those Experiencing Homelessness

Much More Than Shelter

When a person experiencing homelessness comes to our Access Center and is seeking help, we connect them with a Case Manager and Social Worker who will talk with them to assess the next best step while with us. 

A Life Coach teams up with the person as an accountability partner in reaching goals. The individual then embarks on a personalized Shelter Track or Residential Track based on those goals.  Both tracks give access to all services at Water Street and with our community partners. We provide

  • Safe shelter
  • Meals three times a day
  • Counseling and case management
  • Referrals to community services for financial, job, and housing needs
  • Recovery groups and parenting classes
  • Devotions, chapel services, and group prayer sessions
  • Free dental care
  • Free medical and behavioral health support

 

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Other Services and Who We Take In

Caring For Those In Need

In addition to shelter and residential programs, Water Street provides weekly food distribution to families in need in our community, medical, behavioral health, and dental services, and programming for young children (Wonder Academy) and youth (Teen Haven).

Water Street is guided by the mission that Jesus declared in Luke chapter 4, quoting Isaiah 61. As Jesus said, we strive to come alongside each individual to share hope and good news and meet the needs of those experiencing some of the most difficult life challenges, including poverty and homelessness.

As we fulfill this mission inspired and guided by Christ, we remain committed to serving any individual in need without regard to race, color, sex, national origin, religious beliefs, sexual orientation, or gender identity.

"I would say come here. I would say, this is home. You’ll find what you need here."
Samantha, Water Street Guest

More Details

Accessing Our Services

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Shelter Information

SHELTER LOCATION

210 South Prince Street Lancaster, PA 17603

INTAKES

To find out about intakes, please call 2-1-1, and they will help get you connected to the best resources.

Food Bank Info

LOCATION

Corner of Prince And Conestoga On Water Street’s Main Campus

HOURS OF OPERATION

Tuesdays 12:30 PM to 2:30 PM 

Wednesday 9:30 AM to 12:00 PM 

Please note that you can only come on one of those days and must bring a photo ID to verify. 

Anyone can come again on Fridays from 10:00 AM to 12:00 PM for bread, pastry, and produce. No ID is necessary on Fridays

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Health Clinic

LOCATION

210 South Prince Street Lancaster, PA 17603

MEDICAL HOURS

Monday: 9:00 am – Noon and 5:00 pm – 8:00 pm
Tuesday: Closed
Wednesday: 9:00 am-Noon
Thursday: 2:00 – 5:00 pm
Friday: Closed

DENTAL HOURS

Monday – Friday: by appointment only

REGISTRATION

Tuesday: 9:00am – 12:00pm and 1:00pm – 4:30pm
Thursday: 9:00am – 12:00pm

CONTACT

Phone: (717) 358-2017
 
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Teen Haven

LOCATION

205 South Queen Street
Lancaster, PA 17603

WEEKLY PROGRAMS

Link (For Grades 6 through 8)

Wednesdays From 6 to 8 PM

Impact (For Grades 9 through 12)

Thursdays From 6 to 8 PM

CONTACT

Phone: (717) 392-1995
 
 
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Wonder Academy

LOCATION

10 West Farnum Street
Lancaster, PA 17603

WEEKLY PROGRAMS (AUGUST TO MAY)

Full-day Kindergarten

Full-day K-4

Full-day K-3  

Daily schedules in all classes focus on reading, math, science, nutrition, music, written and oral language with a distinct emphasis on fostering a love of God, learning, and people,

CONTACT

Phone: (717) 394-9723
Email: wonderacademy@wsm.org

 

We are here for you.

For assistance, inquiries, or someone to talk through challenges with, please reach out to our team. We are always happy to help and provide next steps for you and your needs.