Receiving Help

If you are homeless and in Lancaster County, contact the Community Homeless Helpline by dialing 2-1-1.

For information regarding accessing services available at Water Street, please call (717) 393-7709 and follow the instructions to connect with appropriate services.

In addition to shelter and residential programs, Water Street provides weekly food distribution to families in need in our community, medical and dental services, and programming for young children (Wonder Club) and youth (Teen Haven).

Water Street is guided by the mission that Jesus declared in Luke chapter 4, quoting Isaiah 61. As Jesus declared, we strive to come alongside each individual to share hope and good news and to meet the needs of those experiencing some of the most difficult challenges of life including poverty and homelessness.

As we fulfill this mission inspired and guided by Christ, we remain committed to serve any individual in need without regard to race, color, sex, national origin, religious beliefs, sexual orientation, or gender identity.

Much more than a shelter.

When a person comes to our Access Center and is seeking help, we connect them with a Case Manager who will talk with them to assess the next best step while with us.  A Life Coach teams up with the person as an accountability partner in reaching individual goals.  He or she embarks on a personalized Shelter Track or Residential Track.  Both tracks give access to all services at Water Street and with our community partners. We provide

  • Counseling and case management
  • Referrals to community services for financial, job, and housing needs.
  • Recovery groups and parenting classes
  • Devotions, chapel services and group prayer sessions
  • Free dental care for current and past residents of Water Street Mission. At this time, the dental clinic is not accepting registrations for new community patients.
  • Free medical and behavioral health support for current and past residents of Water Street Mission. The medical clinic is accepting new community patients for registration.


Our Access Center is located at the corner of South Prince Street and Conestoga Street in Kuhns Hall – this is the brick building with two steeples.

Shelter Location

210 South Prince Street
Lancaster, PA 17603

Shelter Hours

Monday – Friday: 9:00am – 10:00pm
Saturday – Sunday: 9:00am – 9:00pm


Monday – Friday: 8:00am – 3:00pm
For individuals who have not stayed with Water Street in the past 2 years.

Medical Hours

Monday: 9:00am – Noon and 5:00pm – 8:00pm
Tuesday: Closed
Wednesday: 9:00am – Noon
Thursday: 2:00pm – 5:00pm
Friday: Closed

Dental Hours

Tuesday: 9:00am – 5:00pm
Wednesday: By appointment only
Thursday: 8:00am – 5:00pm
Friday: By appointment only
All clinic hours are subject to change.

Registration Hours For Health Services

Tuesday: 9:00am – 12:00pm and 1:00pm – 4:30pm
Thursday: 9:00am – 12:00pm

Community Homeless Help Line

Homeless and need help?
Dial: 2-1-1

Contact Us