Receiving Help

If you are a Lancaster County resident experiencing homelessness and need help, call our Access Center at (717) 393-2030.

Services To Those Experiencing Homelessness

Much More Than Shelter

When a person experiencing homelessness comes to our Access Center and is seeking help, we connect them with a Case Manager and Social Worker who will talk with them to assess the next best step while with us. 

A Life Coach teams up with the person as an accountability partner in reaching goals. Once a guest is admitted to our Providence Shelter, they can stay for 90 days, with the option to transition into the Residential Program once their time at Providence Shelter is completed. Both the shelter and residential tracks give access to all services at Water Street and with our community partners. 


Our Guests Receive


Other Services and Who We Take In

Caring For Those In Need

In addition to shelter and residential programs, Water Street provides weekly food distribution to families in need in our community, medical, behavioral health, and dental services, and programming for young children, youth, and young adults.

Water Street is guided by the mission that Jesus declared in Luke chapter 4, quoting Isaiah 61. As Jesus said, we strive to come alongside each individual to share hope and good news and meet the needs of those experiencing some of the most difficult life challenges, including poverty and homelessness.

As we fulfill this mission inspired and guided by Christ, we remain committed to serving any individual in need without regard to race, color, sex, national origin, religious beliefs, sexual orientation, or gender identity.

"I didn’t know God would answer my prayer through the Water Street Mission...It’s always good to be open”.
Deanna, Water Street Guest

More Details

Accessing Our Services

Day Shelter_John

Shelter Information

Water Street’s Providence Shelter is located at 210 South Prince Street, Lancaster, PA 17603. 

To find out more about intakes, please call our Access Center at (717) 393-2030 and we will guide you through the process. Our hours are as follows: Monday through Thursday: 8 am to 8 pm, and Friday from 8 am to 5 pm. 

Please note that the intake process may take up to 24 hours. You can also call 2-1-1 who will help get you connected to local resources.

Food Banks in Lancaster, PA: Water Street Mission's Outreach Center

Food Bank

Our Food Bank is located at 210 South Prince Street on the corner of Conestoga and South Prince Street. 

We provide nutritious food to help combat food insecurity in Lancaster County and we make time to pray and get to know our community members. If you have any questions, feel free to give us a call at (717) 393-7709



Compass, located at 205 South Queen Street, Lancaster, PA 17603, is Water Street Mission’s ministry for young adults in Lancaster City. Our mission is to provide tools and opportunities for young adults ages 18 to 24 to be successful spiritually, academically, and vocationally. 

Check out the link below to learn more about what we do or reach out to our director at


Health Clinic

Water Street Health Services includes a medical clinic and a dental clinic, both located at 210 South Prince Street, Lancaster, PA 17603.

We offer uninsured, underinsured, and people experiencing homelessness in Lancaster County free health services. To learn more about the registration process, feel free to give us a call at (717) 358-2017 or email 


Wonder Academy

Wonder Academy, located at 10 West Farnum Street, Lancaster, PA 17603, is a pre-K and kindergarten school fostering a lifelong love of God, learning, and people. 

To learn about our registration process, reach out to our director at (717) 394-9723 or email


Teen Haven

Teen Haven is our teen ministry and can be found at 205 South Queen Street, Lancaster, PA 17603, We run weekly after-school programs for kids and youth in grades 6 through 12, providing a healthy community for students to thrive in. 

To learn more, feel free to call us at (717) 392-1995, email, or check out the link below. 

We are here for you.

For assistance, inquiries, or someone to talk through challenges with, please reach out to our team. We are always happy to help and provide next steps for you and your needs.