Receiving Help

If you are homeless and need help, call 717-393-7709 today.

Much more than a shelter.

When a person comes to our Access Center and is seeking help, we connect them with a Case Manager who will talk with them to assess the next best step while with us.  A Life Coach teams up with the person as an accountability partner in reaching individual goals.  He or she embarks on a personalized Shelter Track or Residential Track.  Both tracks give access to all services at Water Street and with our community partners. We provide

  • Counseling and case management
  • Referrals to community services for financial, job, and housing needs.
  • Recovery groups and parenting classes
  • Devotions, chapel services and group prayer sessions
  • Free dental care at Water Street Health Services
  • Free medical and behavioral health support


Our Access Center is located at the corner of South Prince Street and Conestoga Street in Kuhns Hall – this is the brick building with two steeples.

Shelter Location

210 South Prince Street
Lancaster, PA 17603

Shelter Hours

Monday – Friday: 9:00am – 10:00pm
Saturday – Sunday: 9:00am – 9:00pm

Medical Hours

Monday: 9:00am – Noon and 5:00pm – 8:00pm
Tuesday: Closed
Wednesday: 9:00am – Noon
Thursday: 2:00pm – 5:00pm
Friday: Closed

Dental Hours

Tuesday: 9:00am – 5:00pm
Wednesday: By appointment only
Thursday: 8:00am – 5:00pm
Friday: By appointment only

All clinic hours are subject to change.

Registration Hours For Health Services

Tuesday: 9:00am – 12:00pm and 1:00pm – 4:30pm
Thursday: 9:00am – 12:00pm

Community Homeless Help Line

Homeless and need help?
Dial: 2-1-1

Contact Us