Who We Are

We are a team of dedicated employees and volunteers who meet people where they’re at and give them the tools to get where they’re going.

Our Story

Since 1905 our mission has been to care for the most vulnerable members of our community. A lot has changed since then, but the heart of Water Street remains the same.

Our Leadership

We’re a community of believers fueled by a passion to see the restoration we’ve received through Christ shared with others.

Accountability

Take a deeper look at how your donations make a difference through our annual reports and discover the impact of our community partners. 

Our motivation to help others is rooted in the premise that Jesus Christ has given each of us a second chance—we’ve been rescued, and now we get to provide that same hope to others.

Accountability Matters

Principles We Live By

We seek to be open and transparent about our funding and partnerships. To learn more, click the links below. If you have any questions, please reach out to contact@wsm.org. 

Financial Accountabiliy

As a non-profit organization, we are accountable to the general public to clearly communicate how donor contributions are utilized. ​

Community Partners

We partner with many reputable organizations in order to provide the best care for our guests. ​ 

What Partners Say

"Water Street lives out what it means to meet individuals where they are at during their time of need. They are a steadfast pillar in our community constructed of gracious and selfless team members."
Casey Tommasi
Restoration Relief

Thanks to our sponsors!

Learn More

Common Q & A

We accept food and everyday essentials at our main campus dock. CommunityAid accepts all clothing donations on our behalf. To find more information on suggested donation items visit our Donate Goods page. 

Call 2-1-1 to get connected to resources in our community, including Water Street.

Create an account in our Volunteer Hub to find available hours and ways to get involved volunteering. More information is available if you visit our Volunteer page. 

Donation Hotline:

(717) 393-7709

An Update from Jack 5/4/2020

12/17/2020

Dear Friends,

Throughout this season, we have encountered a number of challenges in operating our shelter safely. Thankfully we have been blessed to see no community spread among our guests. This is due not only to the work of our team, but also the ways that upgrades to our facilities came at just the right time.

For example, Providence Shelter, which opened in November 2019, provides additional spacing and a top-tier air filtration system. We have also been able to implement the same air filtration standards in our dining hall prior to the most recent wave of COVID.

Because a high percentage of our guests have preexisting health conditions, we have had to be diligent in our safety protocols, doing our best to ensure their safety. For us that has included implanting all CDC disinfecting, masking and social distancing from the very beginning. This has led to major changes in roles and responsibilities of staff. Staff have taken over disinfecting in shifts all over campus. They have also delivered much of our support services and programs through zoom, hosting counseling sessions and classes virtually and meeting in-person with plexi-glass dividers only when necessary.

For meals, we’ve changed preparation and delivery to help minimize interaction of guests who live in different facilities. At times that has meant delivering meals to certain Residential Floors so we can keep smaller groups in the dining hall. We have also had to restrict guests’ travel on and off campus to only essential trips such as going to work, the doctors, shopping etc., in order to minimize unnecessary exposure.

Another change in this season has been how we do intakes. Currently, the intake process requires new guests to be tested for COVID-19. They await their test results in a separate temporary shelter we have set up, before entering Providence Emergency Shelter.

All of these changes have been made while severely limiting the number of volunteers on campus. At one point, all volunteering was completely put on hold. Now, we are running with a third of our normal volunteers.

And it’s been tiring, for both staff and guests. We have had times where many staff were working remotely due to their own health risks. Other times where staff or guests have been quarantined due to exposures. But even with all of the schedule changes, increased overtime, and cross-shift working, our team has done an amazing job persevering through all of the challenges.

What to Expect This Winter Typically we have over 200 total guests on campus, over 100 in our Residential Programs over and 100 in our Emergency Shelters. Although our Residential capacity remains about the same, we have had to reduce the available beds in Providence Shelter to ensure safe spacing overnight from about 75 to 55.

Winter always presents its own challenges, so we anticipate this year will be no different. Women in our Providence Shelter have moved over to the shelter at St. Mary’s across the street, run by the Lancaster Food Hub. During their stay there they have full access to all of our services, including showers, food and staff support. Not only does having women shift to St. Mary’s enable us to free up additional beds for men, it will help us keep the shelter populations separate and limit the risk of spread.

Thank You We have been so encouraged by the support we have received this year. Without a community coming around us and our guests, we would not be able to keep our guests safe and continue to guide them in their restoration journeys. We truly couldn’t do what we do without you.

Jack Crowley

President